Customer

EXISTING CUSTOMER

Registered storage customers may access our new customer portal launched on 1st October 2022.

  • The new portal is still in process of setup as more functionalities will be added on later stage.
  • Our old customer portal will be available for limited period beyond 1st October 2022.
  • Authorized users will be able to access both portals until further notice.   

NEW CUSTOMER PORTAL

LOGIN

OLD CUSTOMER PORTAL

LOGIN

By using the CUSTOMER PORTAL you may view your customer data or nominate injection or withdrawal of gas.

Requests for transfers in storage, purchase of short-term capacities (DA, MA) or facilitation of anonymous and non-anonymous contact to other storage customers, will be perform by GSD on demand. For the purpose, please contact us by phone within office hours or send an email to contact@gasstorage.dk

Deadlines for request for transfer:

  • prior to 13:00 on the last bank day before effect start of the requested transfer.

Deadlines for request for short-term capacity:

  • Daily Contract - prior to 13:00 on the last bank day before start of the Daily contract;
  • Monthly Contract - prior to 13:00 on the last bank day of the Month before start of the Monthly contract.

 

Become a customer

You have to become a registered storage customer by entering into a Storage Customer Agreement with Gas Storage Denmark before you can make use of our storage services.

You can find the Storage Customer Agreement in Appendix 1 to GTCGS (General Terms & Conditions Gas Storage)).

  • Credit details and credit limit are needed before signing the Storage Customer Agreement. The required documentation is your latest financial highlights and all subsequent interim financial announcements as well as indication of the credit limit you request.
  • In case Gas Storage Denmark requires that a player should provide security, this must be effected before the player can act as a storage customer. When the credit framework has been arranged, the player will receive two copies of the agreement to be signed and returned to Gas Storage Denmark.

Send your signed Storage Customer Agreement to us as a PDF-file attached in a mail

Send mail to GSD

New player on the danish market

If you are a new player on the Danish market, you also need to be registered in the Register of Players and enter into a Storage Customer Framework Agreement with the Danish System Operator.

Deadlines

Deadlines to get ready for your first day as a storage customer

  • The Danish System Operator must receive your master data and a signed Storage Customer Framework Agreement not later than 13 business days before the first gas day in the requested contract period.
  • Gas Storage Denmark must receive a signed Storage Customer Agreement (Appendix 1 to GTCGS) not later than 8 business days before the first gas day of the requested agreement period, unless we have agreed to a different deadline in writing.

Book capacity

Storage capacities can be booked either by contacting us directly for bilateral agreement or via announced auctions.

We offer our storage capacities to all interested customers on a non-discriminatory and transparent basis and in accordance with the applicable statutory requirements.

Customer list

If you are new customer you may be interested to be listed in our Customer List.

The Customer List has been established to make it easier to exchange gas or capacity or both inside the storage facility. Please contact us, if you wish to show your company name on the Customer List.

View the Customer List