Within office hours please use the contact data published under CONTACT on this page.

Contact from 5 pm CET to 9 am CET:

+45 70 70 19 60 - Dispatcher on duty

+45 70 70 19 61 - Dispatcher on duty

Emergency 24/7 call to Control Centre Gas +45 8030 1045

Storage customers may exchange messages regarding nominations and allocations  by using the following systems:

• XML NOMINATION SYSTEM is based on EDIG@as Version 5.1 exchanged by AS4 security protocol
• CUSTOMER PORTAL is GSD's customer web portal

XML NOMINATION SYSTEM

Before exchanging nomination, confirmation and allocation messages using EDIG@as XML, the Storage Customer must carry a communication test. When the test is completed successfully, the Storage Customer and Gas Storage Denmark will agree on a starting date for the XML communication.

Please contact our Back Office backoffice@energinet.dk for further information and scheduling a test. The test is carried out based on the FCFS principle.

CUSTOMER PORTAL

Our customer portal can be used as an alternative or back-up for the XML Nomination System.

In addition, thecustomer portal offers functionality to

View data: hourly allocations, storage account positions, concluded contracts

Create/edit: nomination for injection/withdrawal of gas